Shipping, Returns, and Wholesale Terms

SoberLux Spirits is dedicated to delivering products and service experiences that meet the expectations of retailers, distributors, corporate clients, and individual customers. This page outlines our general shipping, return, and wholesale policies.

Shipping Policy

Shipping timelines depend on order size, destination, product availability, customs regulations, and freight logistics. Once an order is confirmed, our team will provide the most accurate estimated delivery timeframe. Delays due to customs, logistics partners, or external factors may occur, and we will communicate updates when available.

Return and Refund Policy

Returns and refunds are evaluated on a case by case basis. Due to the nature of beverage products, items must remain unopened, unused, and in their original packaging to be considered for return. Requests for returns must be submitted promptly upon receipt of the shipment. If a shipment arrives damaged or incorrect, you must notify us immediately with photos of the products and packaging so we can determine the appropriate resolution.

Wholesale Terms

Wholesale relationships with SoberLux Spirits are established through direct agreement with our team. Wholesale clients must provide accurate business information, meet payment terms, and maintain proper storage and handling of all products. Minimum order quantities, lead times, product selection, and pricing structures will be communicated during onboarding and documented in writing.

Wholesale Responsibilities

SoberLux Spirits reserves the right to modify wholesale terms, discontinue product availability, adjust pricing, or terminate a wholesale relationship that does not comply with our standards. Once products are delivered to a wholesale client, the client assumes responsibility for proper handling, representation, and resale in accordance with applicable regulations.

Customs and Logistics

Shipping for wholesale orders may involve freight forwarding, customs clearance, and regulatory documentation. All such details will be clarified prior to shipment. Clients are responsible for any duties, taxes, or import fees required by their region.

Contact Information

For inquiries regarding shipping, returns, or wholesale arrangements, please contact SoberLux Spirits through the official contact information listed on our website.